High-End Hospitality Professional

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Position

We are seeking a highly skilled and experienced individual to join our team as a Luxury Guest Experience Manager. This is a key role in delivering exceptional guest experiences in an upscale setting.

Job Description

The successful candidate will be responsible for ensuring that all guests feel welcome and valued, exceeding their expectations and building loyalty. This will involve providing seamless, professional, and personalized service to every guest, meeting their evolving needs and resolving any issues promptly.

Key Responsibilities:
  • Guest Service Delivery: To provide exceptional service to every guest, ensuring that their needs are met and exceeded.
  • Feedback Analysis: To analyze guest feedback, identify areas for improvement, and implement strategies to enhance overall satisfaction ratings.
  • VIP Guest Management: To anticipate and meet the requirements of our VIP guests and other special individuals, ensuring seamless execution and high levels of service recovery.
  • Amenity Promotion: To promote our amenities, conveniences, and programs to create a memorable experience for our guests.
Requirements:
  • Experience: A minimum of 2-3 years' experience in a similar role in hospitality, with a focus on customer service principles and practices.
  • Skills: Proven expertise in using guest relationship management software and tools, with excellent communication and interpersonal skills.
  • Education: Familiarity with industry trends and best practices, particularly in luxury hospitality, with a degree in Hospitality Management or related field (Bachelor's degree).


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