
Customer Experience Specialist
6 days ago
Job Summary
">The ideal candidate will be responsible for achieving monthly and yearly service targets in assigned territories. This involves training and developing dealer staff and CCTs, ensuring parts and lubricants are available according to market requirements, and evaluating dealer infrastructure and CIP implementation.
">Main Responsibilities
">- ">
- Achieve monthly and yearly service targets in assigned territories.">
- Train and develop dealer staff and CCTs.">
- Ensure parts and lubricants availability according to market requirements.">
- Evaluate dealer infrastructure and CIP implementation.">
- Maintain positive relationships between dealers and stockists for smooth spare parts business.">
- Track and follow up on speeded up delivery of VOR from distributor to dealer.">
- Plan and execute service promotional activities and initiatives as per business plan.">
Requirements
">- ">
- Responsible individual with strong communication skills.">
- Ability to work independently with minimal supervision.">
- Strong analytical and problem-solving skills.">
- Excellent time management and organizational skills.">
- Ability to meet deadlines and deliver results.">
- Strong customer service skills.">
- Ability to build and maintain relationships with dealers and stockists.">
Benefits
">A competitive salary package and opportunities for career growth and development.
">Working Conditions
">This is a full-time position requiring regular working hours and flexibility to meet the needs of the role.
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