Senior Regulatory Compliance Manager
2 weeks ago
Job Summary
We are seeking a seasoned Senior Regulatory Compliance Manager to join our team. This role will be responsible for ensuring compliance with standard rules and regulations in the review of responses on consumer complaints received from regulatory bodies.
Key Responsibilities:
- Complaints Review and Resolution
Review responses on consumer complaints received from regulatory bodies, ensuring compliance with standard rules and regulations.
Evaluation and ActionEvaluate Passing Unregistered Gas (PUG) complaints and take necessary actions required for resolving the complaints as per the standard rules and regulations.
Gas Theft Claims ReviewReview cases of gas theft claims and obtain relevant documents required to ensure compliance with regulatory procedures.
Billing VerificationOversee evidences required to justify billings and prepare responses for regulatory bodies.
Documentation and FeedbackProvide support in documenting responses to regulatory queries and complaints under complaint resolution regulations procedures.
Compliance MonitoringEnsure departments provide relevant feedback and case files are stored for future references.
Process ImprovementImplement measures for improving the structure for complaints resolution and complaint management.
Regulatory ObligationsAssess regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.
Status UpdatesEnsure timely, periodic status updates to complainants, respondents and higher management/board as appropriate, in ongoing case resolution processes.
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