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Director of National Support Services

2 weeks ago

Karachi, Sindh, Pakistan Madadgaar National Helpline Full time
About the Job

The National Helpline Manager role at Madadgaar National Helpline, Pakistan involves leading the implementation of tasks and ensuring that program objectives are met. We are seeking a highly skilled professional with a Master's degree in Social Sciences and a minimum of 5 years' experience in the development and social sectors or an NGO.

Key Responsibilities:
  1. Implementation Oversight: Oversee the implementation of tasks to ensure goals are met.
  2. Program Evaluation: Conduct thorough evaluations of programs to guarantee achievement of program objectives.
  3. Process Enhancement: Enhance processes and procedures in program implementation in consultation with M&E/HR Officer.
  4. Action Tracking: Track areas of follow-up and action from relevant project documents.
  5. Staff Guidance: Provide guidance and support to staff members for the implementation of project activities.
  6. Reporting: Prepare and submit quarterly short narrative progress reports detailing work done in connection with the project.
  7. Work Planning: Develop and implement detailed annual work plans outlining specific activities for each quarter.
  8. Target Achievement: Ensure that targets set are being achieved.
  9. Monitoring: Facilitate project-monitoring visits by Plan Pakistan with the consultation of M&E/HR Officer.
  10. Meetings: Organize regular consultation meetings to keep stakeholders informed about project progress.