Customer Service Advocate

5 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

About this Role:

We are seeking a highly skilled Customer Support Specialist to join our team.

Responsibilities:

  1. Deliver exceptional customer service through professional communication
  2. Analyze customer needs to ensure satisfaction and resolve issues effectively
  3. Maintain open communication with customers to address their concerns
  4. Stay up-to-date on our products and services to provide accurate information
  5. Follow established procedures and guidelines for effective communication
  6. Manage high volumes of inbound and outbound calls with efficiency
  7. Identify trends in customer inquiries or issues and provide valuable feedback to improve our products and services

Requirements & Skills:

  1. Excellent written and verbal communication skills
  2. Strong problem-solving and analytical abilities
  3. Ability to remain calm and professional under pressure
  4. Attention to detail and accuracy
  5. Independent working style with strong collaboration and teamwork
  6. Comfortable with technology and ability to learn new systems quickly
  7. Adaptability in changing situations and priorities

Working Arrangements:

We operate two shifts, allowing for flexible scheduling to suit your needs.

Shift Information:

Shift 1: Monday to Saturday, 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm

Shift 2: Monday to Saturday, 4pm-12am, 5:30pm-1:30am

We align our shifts with UK timing to accommodate various schedules.

Benefits:

  • Comprehensive medical coverage
  • Paid leave benefits


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