Customer Service Representative

24 hours ago

Peshawar City Tehsil, Pakistan beBeeService Full time 3,500,000 - 4,500,000
Job Overview:

A Customer Service Representative plays a pivotal role in delivering exceptional service to clients, addressing inquiries, and resolving issues efficiently.

Main Responsibilities:
  • Client Interaction: Handle inbound and outbound calls professionally, maintaining accurate records of customer interactions.
  • Issue Resolution: Provide top-notch service, resolve issues promptly, and follow established communication scripts and policies.
  • Record Keeping: Maintain precise records of customer interactions, comments, and complaints.
  • Knowledge Updates: Stay informed about company offerings and policies.
Key Requirements:
  • Communication Skills: Possess excellent verbal and written communication skills in English.
  • Problem-Solving: Demonstrate strong problem-solving, active listening, and interpersonal skills.
  • Calmness Under Pressure: Remain composed under stress and effectively manage high-pressure situations.
  • Computer Proficiency: Exhibit good computer skills and knowledge of relevant software applications.
  • Customer Focus: Display a customer-centric mindset with strong empathy and conflict resolution skills.

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