Expert Cloud Solutions Partner

23 hours ago

Multan, Punjab, Pakistan beBeecloud Full time $100,000 - $150,000
Cloud Account Partnership

We're seeking a skilled Cloud Account Manager to join our organization. As a key member, you'll be responsible for partnering with critical business customers, helping them achieve desired outcomes through optimal use of cloud infrastructure aligned to their business strategy.

This is a unique opportunity for someone who is passionate about advising companies as they scale. You'll combine technical expertise with customer advocacy skills to retain and grow customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud investments.

You'll work closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. Your goal will be to identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.

You'll be an integral part of our growth and success. If you have a passion for building meaningful, long-term relationships with customers, are an expert in cloud technology and the digital economy, and can think strategically, we want to hear from you

Main Responsibilities:
  • Technical Consultation & Architecture Design:
    • Develop and maintain deep expertise in DigitalOcean's product portfolio and the evolving cloud ecosystem.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
    • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Proactive Customer Engagement & Growth:
    • Manage and maintain DigitalOcean's key accounts.
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Key Requirements:
  • Technical Expertise:
    • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
    • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
    • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Customer-Centric Approach:
    • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
    • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
What We Offer:
  • Competitive salary range based on market data, relevant years of experience, and skills.
  • Bonus opportunities based on company and individual performance.
  • Equity compensation, including equity grants upon hire and participation in our Employee Stock Purchase Program.
  • A comprehensive benefits package, including a competitive array of benefits to support your overall well-being.

This is a remote position.

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