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Quality Assurance Coordinator
2 days ago
GharPar Company is hiring a Quality Assurance Coordinator to oversee the smooth operation of our business. This role will be responsible for conducting monthly meetings with the Customer Care team and maintaining the highest standards for GharPar customer care.
Main Responsibilities:
- Support the COO in the day-to-day management of Operations in Lahore
- Responsible for ensuring service quality control among active beauticians
- Monthly Target Planning and Monitoring
- Conducting monthly meetings with technicians reviewing protocols
- Ensuring interest of the technicians are protected
- Creating monthly performance reports
- Conducting grooming classes once a week
- Liaising with legal and HR to ensure due diligence in case of breach of contracts
- Ensuring the smooth running of Customer Care on a daily basis
- Conducting monthly meetings with the Customer Care team and maintaining the highest standards for GharPar customer care
- Support HR in the recruitment of more beauticians and improving retention as well
Required Qualifications:
- Bachelor's Degree in social sciences, development studies or any equivalent area of study
- 2-3 years' experience in field work in the social development/enterprise sector
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