Strategic Operations Coordinator

2 days ago


Islamabad, Islamabad, Pakistan PaySa Full time

About PaySa

PaySa is an innovative financial technology company dedicated to providing online payment and e-money solutions. Our mission is to empower individuals and businesses by harnessing the latest technologies.

Servicing the Community, Not Vice Versa

We believe that our services should cater to the needs of our customers, not the other way around. This ethos has allowed us to set a mark in the market by offering practical solutions for routine business transactions.

Nationwide Presence

With our head office in Islamabad and a regional office in Lahore, we are committed to delivering our services across the nation.

About the Role: Assistant Operations Manager

This role plays a pivotal part in ensuring the smooth onboarding process for new customers. The successful candidate will be responsible for:

  1. Timely Processing of Account Opening Forms
  2. End-to-End KYC Onboarding Lifecycle Service
  3. Maintaining Defined KYC Standards
  4. Coodinating with Partner Bank and Internal Stakeholders
  5. Merchant Reporting and Reconciliation
  6. Customer Support and Assistance
  7. Settlement Reports and Charge Back Claims
  8. Daily, Weekly, and Monthly Reporting
  9. Additional Tasks Assigned by Line Manager

Requirements & Qualifications

To excel in this position, you will need:

  • A minimum of 16 years of education in Business Administration, Economics, or a related field.
  • A minimum of 02 years of working experience in a commercial bank.
  • Working knowledge of KYC, SECP documentation, and regulatory requirements of SBP.
  • Excellent communication, interpersonal, and problem-solving skills.

What We Offer

We value diversity and inclusivity, recognizing talent without regard to culture, creed, or sexual orientation. As an employee, you can expect:

  • A window into the emerging industry of Pakistan.
  • A competitive salary.
  • Medical insurance.

Work Arrangements

Monday to Friday, 09:00 am to 05:30 pm PKST.



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