Contact Center Specialist

6 days ago


Faisalabad City Tehsil, Pakistan beBee Careers Full time
Job Description
Contact Center Specialist is a key role in our organization, where you will interact with callers from diverse backgrounds and provide emotional support and crisis intervention. This position requires excellent communication skills, empathy, and the ability to work under pressure. You will be trained in crisis counseling, information and referral, and suicide prevention. Your primary goal will be to provide callers with free, confidential short-term emotional support and connect them with relevant resources.

Key responsibilities include responding to inquiries via phone, text, and chat, providing critical resources and support to individuals in crisis, and accurately completing call reports and contact documentation. Additionally, you will be expected to troubleshoot minor tech issues and work effectively as a team member. As a Contact Center Specialist, you will have the opportunity to enhance your professional skills through required training and contribute to the development of our program.

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