Leader of Software Development

6 days ago


Karachi, Sindh, Pakistan MCS Digitizing Full time
Software House Manager Job Summary

The MCS Digitizing team is looking for a seasoned leader to manage its software house operations. As the ideal candidate, you will have a proven track record of delivering exceptional customer service and leading high-performing teams.

  • Manage and lead a team of software house agents, fostering a culture of excellence and continuous improvement.
  • Develop and implement a comprehensive software house strategy that aligns with the company's overall customer service goals.
  • Drive process improvements and optimize team performance through data-driven decision-making.
Responsibilities:
  1. To create and implement policies, procedures, and standards for software house operations.
  2. To establish and maintain effective relationships with internal stakeholders, promoting seamless communication and collaboration.
  3. To conduct regular performance reviews, providing constructive feedback and coaching to ensure team members meet their full potential.
Requirements:
  • Minimum 4 to 5 years of experience in a call center leadership role.
  • Proven track record of success in improving call center performance and exceeding customer service goals.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.


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