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Business Process Coordinator
18 hours ago
Job Description:
The Operations Executive is responsible for overseeing the day-to-day operations of the business, ensuring that everything runs smoothly and efficiently. This individual must possess excellent communication skills, be able to work effectively with all departments, and have a strong understanding of financial services terminology.
Main Responsibilities:
- Supporting the Operational and Customer Service departments with product knowledge.
- Maintaining positive working relationships with colleagues across the organization.
- Liaising with the Fraud Department to identify and address potential issues.
- Informing supervisors of any significant problems or areas for improvement.
- Collaborating with other teams to resolve customer complaints and improve overall customer satisfaction.
- Providing backup support to colleagues as needed.
- Handling customer inquiries and responding to their concerns in a timely manner.
Requirements:
Bachelor's degree required
At least 2 years of relevant experience
Key Competencies:
- Excellent communication and interpersonal skills
- Strong understanding of MS Office applications
- Familiarity with fintech/banking terminology
- Ability to adapt to changing situations
- Effective problem-solving and analytical skills
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