
Client Engagement Specialist
5 days ago
We are seeking a highly motivated and customer-focused professional to join our team as a Client Engagement Specialist. In this role, you will be responsible for handling inbound and outbound calls with customers in the United States.
Key Responsibilities:
- Develop and maintain strong relationships with customers through regular communication.
- Provide accurate and helpful information to customers regarding our services and products.
- Address customer complaints and issues in a fair and courteous manner.
- Maintain accurate records of customer interactions and call details.
Requirements:
English Proficiency: Strong English communication skills, both verbal and written.
Computer Skills: Proficiency in using computers, including MS Office applications and CRM tools.
Availability: Ability to work during US EST hours (6:00 p.m. to 3:00 a.m. PKT) time may vary depending on USA daylight saving.
Work Environment: Ability to work on-site at the designated office location.
Customer Service Experience: Previous experience in customer service, call centers, or a related role is preferred but not mandatory.
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