Expert Technical Support Specialist
1 day ago
Transform your career by joining our dynamic IT team as an IT Support Engineer. In this role, you will be responsible for delivering top-notch technical support to our employees and ensuring seamless day-to-day operations.
- Key Responsibilities:
- Install and configure OS for MacOS, Windows, and Linux systems.
- Facilitate smooth employee onboarding and offboarding processes.
- Conduct new hire orientation sessions related to IT support.
- Manage local inventory of IT assets.
- Coordinate with stakeholders to resolve technical issues promptly.
- Ensure SLAs and uphold quality standards.
- Generate timely reports on IT support metrics.
- Address onsite user issues within the office environment.
- Provide remote support via tickets, emails, and Slack channels.
- Bachelor's degree in Computer Science or equivalent.
- 1-3 years of IT support experience.
- Strong knowledge of Windows, MacOS, and Linux troubleshooting.
- Solid IT infrastructure knowledge and experience.
- Understanding of G Suite, OKTA, Jira, MDM solutions, and VOIP.
- Customer handling experience and technical troubleshooting expertise.
- Proficient in verbal and spoken English.
- Flexibility and willingness to work varying hours and shifts.
- CCNA & CCNP, MCITP, Office 365 Certifications (preferred).
- Call Center IT Support experience (preferred).
- Basic understanding of AI and automation used in IT support.
- Knowledge of how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early.
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