Service Representative Position
3 days ago
Job Opportunity: Customer Service Representative
We are seeking a highly skilled and experienced individual to join our team as a Customer Service Representative.
Key Responsibilities:- Respond to customer inquiries and resolve complaints in a professional and courteous manner.
- Handle inbound and outbound calls efficiently, utilizing effective communication skills and problem-solving techniques.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Stay up-to-date on company products, services, and policies, ensuring seamless service delivery.
- Identify and escalate priority issues to the appropriate channels, ensuring timely resolution.
- Excellent verbal and written communication skills in English and Urdu.
- Strong problem-solving, listening, and interpersonal skills.
- Ability to handle high-pressure situations and remain calm under pressure.
- Good computer skills and knowledge of relevant software programs.
- Customer-centric mindset and ability to empathize with customers.
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