Customer Service Technician

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Title:

Customer Service Technician

About the Job

This is an exciting opportunity to join our team as a Customer Service Technician, providing exceptional support to our customers. In this role, you will be responsible for assisting customers with their software-related queries and issues, ensuring they receive the best possible service.

Key Responsibilities
  1. Customer Interaction: Respond promptly to customer inquiries and issues, demonstrating professionalism and courtesy at all times.
  2. Software Configuration: Assist customers in setting up and configuring software applications, ensuring seamless integration and optimal performance.
  3. Feedback Collection: Collect and analyze customer feedback to identify areas for improvement and enhance our products and services.
  4. Relationship Management: Develop and maintain strong relationships with customers through regular communication and follow-ups.
  5. Training Provision: Deliver training sessions to customers on how to effectively use software solutions, improving their productivity and efficiency.
  6. Quality Control: Participate in testing software updates and new features to guarantee quality and functionality.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or software support is desired.
  • Ability to diagnose and resolve technical problems efficiently.
  • Proficiency in implementing and training software solutions.


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