E-commerce Customer Support Specialist

1 day ago

GulshaneIqbal Town, Pakistan beBeeCustomerService Full time 600,000 - 1,200,000
Job Title: Customer Service Representative

We are seeking a highly skilled customer service professional to join our team at an e-commerce company.

The ideal candidate will have excellent communication skills, be able to work independently with minimal supervision, and possess strong problem-solving abilities.

  • Provide exceptional customer service via phone, email, and chat.
  • Respond to customer complaints and concerns in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues.

Key Responsibilities:

  1. Answer customer inquiries and resolve issues in a timely manner.
  2. Monitor and handle customer feedback to improve service quality.
  3. Maintain accurate records of customer interactions and resolve cases efficiently.

Requirements:

  • 12-15 years of education (preferably BA, BCOM, ICOM, or ICS).
  • Excellent written and verbal communication skills.
  • Ability to work independently with minimal guidance.
  • Self-motivated and proactive individual who takes ownership of responsibilities.
  • Strong problem-solving and decision-making skills.

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