
Senior QA Auditor
18 hours ago
We are seeking a highly skilled Quality Assurance Executive to join our team in the Quality Assurance department. The successful candidate will be responsible for ensuring the quality of our products and services through effective monitoring and feedback. This is an exciting opportunity for a motivated individual to take on a challenging role and contribute to the growth and success of our company.
About the Role
- Monitor calls and provide coaching/feedback to ensure compliance with industry standards
- Develop and implement quality assurance processes to ensure consistency and accuracy
- Conduct audits and assessments to identify areas for improvement
- Provide training and support to staff to enhance their skills and knowledge
- Collaborate with cross-functional teams to drive process improvements and optimize performance
Requirements
- Bachelor's degree in a relevant field
- Excellent communication and analytical skills
- Strong knowledge of MS Office, particularly Excel
- Experience in a quality assurance role or related field
- Ability to work independently and as part of a team
Responsibilities
- Client coordination and relationship management
- Transaction monitoring and evaluation
- Trending reports and performance analysis
- Calibration facilitation and daily audit sessions
- Providing specific feedback via post-monitoring annotations
- Auditing transactions performed by OPS team
- Health checks on new processes
- Monitoring and scoring strategic customer transactions
- Participating in calibration and call listening sessions
- Creating trending and performance intelligence reports
- Training need analyses and weekly/monthly QA reports
Why Join Us?
We are a dynamic and collaborative organization that values innovation, excellence, and teamwork. We offer a range of benefits and perks to support our employees' well-being and success.
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