Auto Repair Shop Technical Liaison

2 days ago

Peshawar City Tehsil, Pakistan beBeeSupport Full time $50,000 - $75,000
Product Support Expert

We are seeking a highly skilled Product Support Specialist to deliver exceptional front-line support to customers utilizing our software for auto repair shop management.

About the Role

This critical position requires strong communication skills, technical knowledge, and customer service expertise. As a key ambassador for our organization, you will work closely with customers via live chat and calls to ensure timely responses and resolutions to their enquiries.

Responsibilities
  • Deliver best-in-class support through prompt responses and resolution of customer issues
  • Troubleshoot and resolve complex technical problems
  • Cultivate strong relationships with customers, promoting trust and loyalty to our organization
  • Escalate bugs and feature requests to the Product and Engineering teams as necessary

This role involves working during North American business hours and requires a high level of multitasking and prioritization to manage competing tasks effectively.

Requirements
  • Excellent written English communication skills
  • Strong academics from a top undergraduate program
  • 1-3 years experience in technical support at a relevant technology company
  • Proven track record of success and role progression
  • A knack for understanding and solving complex technical issues
  • Ability to prioritize tasks and manage multiple responsibilities

We are looking for a skilled and dedicated individual who is passionate about delivering exceptional customer experiences and can thrive in a fast-paced environment.

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