
Account Management Leadership Role
1 day ago
The ideal candidate will possess a deep understanding of client needs and be able to develop tailored strategies to drive growth and satisfaction.
Key Responsibilities:
- Develop and execute global account management strategies aligned with the company's objectives.
- Foster strong relationships with clients, leveraging innovative capabilities and standardized processes.
- Drive thought leadership and innovation in client management practices, promoting excellence across all account groups.
Operational Excellence
- Establish and monitor KPIs to measure performance and identify opportunities for optimization.
- Implement and scale operational best practices through Lahore's extensive talent pool.
- Build governance frameworks to ensure alignment with organizational standards, compliance, and efficiency.
Client Relationship Management
- Act as a trusted advisor for clients, maintaining strong relationships and addressing their evolving needs.
- Oversee seamless onboarding, integration, and ongoing management of accounts.
- Foster a client-centric approach, ensuring satisfaction and loyalty at every touchpoint.
Requirements
- 10+ years in client engagement or account management, preferably in SaaS or payments industries.
- 8+ years in leadership roles, managing remote or cross-functional teams.
- Proven ability to manage special need accounts and foster long-term client loyalty.
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