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Digital Media Content Creator
3 days ago
At Bizvee Consultant, we're dedicated to delivering exceptional services while fostering meaningful connections with our customers.
We're seeking a Social Media Specialist who is passionate about creating engaging content and providing top-notch customer service. If you're a creative problem solver with a strong social media presence, we want you to join our team.
Key Responsibilities:
- Develop and implement social media strategies to build brand awareness and engage with our online community.
- Monitor social media channels, responding to comments, messages, and customer inquiries in a timely and positive manner.
- Track social media trends and insights to adapt content and strategy to keep our presence fresh and relevant.
- Collaborate with the marketing and PR teams to align social media efforts with broader company goals and campaigns.
- Analyze social media performance, provide reports, and adjust strategies to improve engagement and reach.
- Provide excellent customer support through social media channels, email, and other platforms, assisting with inquiries, complaints, and product questions.
- Troubleshoot and resolve issues in a friendly and professional manner, ensuring a positive customer experience.
- Work closely with other teams (product, marketing, etc.) to resolve complex customer issues and provide feedback for product improvement.
- Maintain a high level of knowledge about products/services to assist customers effectively and accurately.
- Track and report customer feedback, common issues, and trends to help improve customer service processes.
Qualifications:
- A minimum of 1 year of experience related to this field.
- Strong writing and communication skills with an ability to engage and connect with audiences online.
- Familiarity with social media platforms, analytics, and management tools (e.g., Hootsuite, Buffer, etc.).
- A customer-first mindset with a track record of providing high-quality support.
- The ability to handle multiple tasks and manage a busy social media environment.
- Excellent problem-solving skills and attention to detail.
- Experience with social media advertising and paid campaigns is a plus.
About Us:
Bizvee Consultant is committed to delivering exceptional services and building meaningful connections with our customers.
Job Type: Full-time
Pay: Rs50,000.00 - Rs60,000.00 per month
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