Backlog Manager

22 hours ago

Gujranwala, Punjab, Pakistan beBee Careers Full time

The role of a Backlog Management Specialist involves managing and resolving problematic backlogs in customer orders within the Customer Service Department. This includes utilizing advanced Excel skills to track, analyze, and report on backlog trends.

Key Responsibilities:
  • Monitor and resolve problematic backlogs in customer orders to ensure timely fulfillment
  • Prioritize high-impact orders and collaborate with relevant teams to resolve issues
  • Escalate unresolved issues to management and ensure corrective actions are taken

This position requires strong analytical, problem-solving, and technical troubleshooting skills, as well as excellent communication skills to explain technical issues and solutions to non-technical stakeholders.

Requirements:
  • Bachelor's degree in Business Administration, Information Technology, Customer Service, or a related technical field
  • At least 2 years of experience in a customer service or technical support role, specifically handling backlogs, data analysis, and technical problem-solving
  • Advanced proficiency in Excel (pivot tables, VLOOKUP, macros, data analysis)
  • Experience with data analysis tools such as Power BI, Tableau, or similar reporting software

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