Cloud Solutions Architect

3 days ago

Lahore, Punjab, Pakistan beBeeTransformation Full time $120,000 - $180,000
Job Description

We are seeking a skilled Cloud Solution Architect to join our team. The ideal candidate will have expertise in Microsoft 365 Cloud and be passionate about driving business applications & AI transformation on the platform.

This customer-facing role involves owning both the business applications-focused technical relationship and technical strategy between the customer and our organization, helping customers leverage their Microsoft Cloud investments through architecture, implementation, and operational health engagements.

Our goal is to add value to our customers' businesses, and our success is intertwined with theirs. We strive to create a culture of inclusion where everyone can thrive at work and beyond.

Key Responsibilities:

  1. Drive positive Customer Satisfaction and become a trusted advisor to customers and partners by leveraging M365 Services expertise to enable defined Customer Success Plan outcomes.
  2. Provide feedback & insights from customers/partners back to the relevant teams including Sales and PMO to enable continuous improvement.
  3. Actively engage with business and technical decision-makers to drive intent, enablement, and usage of M365, securing long-term customer engagements.
  4. Develop opportunities to drive Customer Success business results by working with business and technical decision-makers to ensure they understand M365 value proposition and get value from their investment in Microsoft technology.
  5. Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise.
  6. Demonstrate a Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
  7. Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to help accelerate your customers' transformation journey.

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