IT Infrastructure Specialist

7 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time 900,000 - 1,200,000

Technical Support Officer Role

Job Description

We are seeking a Technical Support Officer to provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. This role involves administering, managing, and monitoring desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.

  • Provide end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
  • Handle the setup and installation of VPN and NCCPL business software on external client terminals, ensuring secure connectivity through PSX LAN, fiber leased lines, or internet.
  • Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management), ISMS (Information Security Management System), and BCMS (Business Continuity Management System) policies and procedures.
Requirements
  • Bachelor's degree in computer science or a related field.
  • Minimum 2 - 4 years of experience in technical support or a related field.
  • Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
  • Strong technical knowledge of Active Directory; Domain controller and Exchange Server.
  • Proficient in Windows Operating Systems and Microsoft Office Suite.
  • Skilled in corporate VPN setup and installation, including configuration, customization, and system security hardening.
  • Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup.
Benefits

This is an entry-level contract position offering opportunities for growth and development in the IT industry.

Others

We prioritize referrals and encourage applicants to share this opportunity with their network.

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