Technical Support Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and technical expertise. As the first point of contact for customers, you will be responsible for resolving technical issues efficiently and professionally.

Main Responsibilities:

  • Respond to customer inquiries via various channels in a timely and professional manner.
  • Troubleshoot complex technical issues related to hardware, software, networks, or other IT systems.
  • Diagnose and resolve technical issues, including account setup, software installations, and system configurations.
  • Provide expert guidance and support to users on how to use specific features or systems.
  • Educate customers on best practices and recommend solutions to improve their experience.
  • Escalate complex or unresolved issues to internal teams as needed.
  • Log and track customer issues using a ticketing system and ensure proper documentation.
  • Collaborate with cross-functional teams to implement process improvements and optimize system performance.

Requirements:

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1-3 years of experience in a technical support or IT help desk role.

Key Skills and Qualifications:

  • Proficiency with operating systems (Windows, macOS, Linux).
  • Understanding of networking principles, TCP/IP, DNS, VPNs, and firewalls.
  • Experience with troubleshooting software applications and hardware systems.
  • Familiarity with CRM systems, ticketing platforms, and remote desktop tools.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Customer-focused attitude with a passion for technology and service.

Working Conditions:

This role may require working in shifts, including nights/weekends, and may involve remote and on-site support. You should be comfortable working in a fast-paced environment with frequent multitasking.

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