
Network and System Administrator
5 days ago
System and Network Support Technician
Sybrid Private Limited, a Lakson Group of Company, is seeking a highly skilled System and Network Support Technician to join our team. The successful candidate will provide technical support for system and network issues, ensuring seamless connectivity and performance.
Key Responsibilities:
- System Troubleshooting
- Identify and resolve software and hardware issues for end-users, using logical reasoning and problem-solving skills.
- Maintain inventory of desktop equipment and manage updates and patches to ensure optimal system performance.
- Network Monitoring
- Monitor virtual machines, application servers, and file servers to detect potential issues and prevent downtime.
- Track CPU, storage, and memory utilization for optimal network performance.
- Perform routine health checks and report any anomalies to ensure timely resolution.
- Infrastructure Maintenance
- Utilize Network Monitoring Systems (NMS) to oversee routers, switches, and proxy servers, ensuring they are functioning within acceptable parameters.
- Monitor bandwidth usage and identify top talkers to optimize network efficiency.
- Ensure WiFi networks are functioning correctly and troubleshoot connectivity issues to minimize downtime.
- Incident Response
- Respond promptly to and resolve system and network incidents, minimizing their impact on business operations.
- Document incidents and resolutions in the ticketing system to facilitate knowledge sharing and improve future incident response.
- Elevate complex issues to senior engineers when necessary, ensuring that issues are resolved efficiently.
- Training and Documentation
- Provide end-user training on system and network usage, ensuring that users have the necessary skills to effectively utilize company resources.
- Create and maintain user guides and documentation, ensuring that information is accurate and up-to-date.
- Maintain and update Information Security Management System (ISMS) documentation, ensuring compliance with relevant regulations and standards.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in system and network support, with a proven track record of resolving complex technical issues.
- CompTIA A+ certification or equivalent, with knowledge of industry-standard technologies and protocols.
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