Senior Operations Analyst

This is a challenging and rewarding opportunity to work as a Senior Business Analyst in a dynamic environment. As a key member of the team, you will be responsible for orchestrating the design and implementation of business solutions that align with both client expectations and company standards.

Job Title: Senior Business Analyst
Location: Islamabad
Work Model: Hybrid

The ideal candidate will have strong analytical skills, excellent communication skills, and experience working with various stakeholders. You will lead functional activities, manage business stakeholder interactions, and ensure high-quality deliverables throughout various project phases.

As a senior member of the team, you will guide and mentor other analysts while driving continuous improvement in our processes and solutions.

This role involves international Digital Transformation projects to implement sales automation software solutions for top FMCG companies. You will communicate with a wide variety of people to accurately interpret the client's needs, lead the definition of the solution blueprint, support the implementation phase and the solution deployment.

• Champion and promote an innovative and agile model to ensure state of the art technology for Sales Transformation and analytics projects
• Understand, map and meet client requirements and lead analysis through workshops. Guide the client towards the desired outcome
• Define functional specifications, acceptance criteria and estimates for specific developments, while following rigorously risk assessment practice
• Collaborate closely with a technical team in order to translate business requirements into technical tasks
• Understand the modules to be implemented and the setup and configuration options available.
• Engage the customer on user acceptance strategy, planning and execution phase.
• Demonstrate autonomous analytical mindset and problem-solving skills
• Understand the business of our client (CPG) and be able to communicate clearly how data issues might impact decision making. Cooperate with internal and external teams to reach the desired outcome
• Think and deliver with customer experience in mind

• Bachelor's or Master's degree in Computer Science, Engineering, Mathematics or an Analytical subject.
• 5+ years of relevant experience
• Previous career has demonstrated a strong theme of analytical work and working as a Business Analyst
• Comfortable with data and manipulating it to derive information and meaning, which they can communicate to a non-technical audience
• Experience in managing functional workshops, and in User Acceptance Testing (UAT).
• Ability to handle the end-to-end project delivery lifecycle including project mobilization, process design, system configuration & customization, testing, integration, data migration, deployment, and business adoption activities.
• Comfortable working with both waterfall and agile methodologies.
• Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation /Revenue Growth Management is advantageous
• Knowledge of Excel, Power BI and SQL – python is a plus
• Client-centric approach and attitude.
• Experience translating business requirements into technical workstreams
• Creative thinking and presentation skills.
• Excellent listening and communication skills.
• Proficient written and spoken English.

• Great compensation package
• Medical benefit for you and your family
• Free lunch
• Annual performance-tied increments & performance recognition awards
• Leave Encashment
• Referral Bonuses
• A great lean and agile work culture

We endorse a culture of diversity in all aspects and aim to build a diverse team of amazing individuals.