
Customer Experience Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and experience in providing top-notch customer support via live chat.
- Educating customers about our services and products.
- Identifying customer needs and assisting them in understanding our services and products through chat.
- Fostering a positive customer experience to drive positive feedback.
- Maintaining customers informed about new features, announcements, and product updates.
- Promoting a seamless customer journey throughout the chat support process.
- Handling multiple live chats simultaneously to provide assistance related to our services and products.
- Following up with customers to ensure critical issues are resolved.
- Maintaining accurate records for feature requests and chat support interactions.
Requirements:
- Excellent interpersonal and written/oral communication skills.
- A minimum typing speed of 45 WPM with 90% accuracy.
- A minimum of 50% accuracy in English comprehension.
- A minimum of 6 months to 1 year of experience in customer service roles.
- Experience handling US/Europe customers via live chat is a plus.
- A bachelor's degree in administration or a related field is preferred.
- Teamwork and collaboration are essential qualities for this role.
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