Account Management Specialist

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Role Overview:

This Account Management Specialist role is responsible for developing and executing strategies to identify and pursue new sales opportunities, leveraging skills in negotiation, persuasion, and relationship-building.

Main Responsibilities:
  1. Sales Strategy Development: Develop and execute strategies to identify and pursue new sales opportunities, leveraging your skills in negotiation, persuasion, and relationship-building.
  2. Account Management: Foster long-term relationships with customers, ensuring their needs are met and exceeded, and delivering accurate, reliable information by utilizing appropriate methods and tools.
  3. Lead Identification: Identify and cultivate new sales leads through research, prospecting, and networking, resulting in a steady pipeline of qualified opportunities.
  4. Customer Satisfaction: Determine and address customers' needs to ensure satisfaction, fostering long-term relationships and trust with customer accounts through open communication.
  5. Information Delivery: Deliver accurate, reliable information by utilizing appropriate methods and tools, meeting or exceeding customer expectations.
  6. TARGET Achievement: Achieve individual and team sales targets as well as call handling quotas, demonstrating exceptional performance and dedication.
  7. Issue Resolution: Respond to customer complaints, provide suitable solutions and alternatives within established timeframes; follow up to verify resolution.
  8. Record Maintenance: Maintain records of customer interactions, process customer accounts, and store relevant documentation, ensuring seamless data management.
  9. Communication Adherence: Adhere to established communication procedures, guidelines, and policies, promoting a culture of transparency and accountability.
  10. Exceeding Expectations: Proactively engage with customers to exceed expectations, building strong relationships and driving loyalty.


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