Customer Experience Ambassador

1 day ago


Islamabad, Islamabad, Pakistan ibex Full time

We are seeking a highly skilled CX professional to join the ibex team. As a Customer Experience Ambassador, you will play a vital role in delivering exceptional customer support and service.

Key Responsibilities:
  1. Provide prompt and professional responses to customer inquiries via various communication channels.
  2. Maintain accurate records of customer interactions, transactions, and correspondence.
  3. Process customer orders, forms, and applications efficiently and effectively.
  4. Ensure that customer requests are resolved promptly, with a focus on First Contact Resolution (FCR).
  5. Collaborate with internal teams to address complex customer issues and provide seamless solutions.
Required Skills and Qualifications:
  • Bachelor's degree or above in a relevant field.
  • Proven experience in customer-facing roles, preferably in a similar industry.
  • Flexible work schedule to accommodate variable shifts.
  • Excellent written and verbal communication skills in English.
  • Proficiency in MS Office, particularly Excel and Word.
  • Collaborative mindset and strong problem-solving abilities.
Benefits and Opportunities:

Ibex offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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