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Customer Experience Ambassador
2 weeks ago
Job Title: Customer Experience Ambassador
This role involves collaborating with the customer support team to drive lead conversion rates, address customer complaints, and manage inbound & outbound calls.
Key Responsibilities:- Enhance lead conversion rate from various channels, including social media, website, Whatsapp, and BTL activities.
- Resolve customer complaints and issues effectively, providing timely and efficient solutions.
- Manage a high volume of inbound and outbound calls, ensuring seamless communication with customers.
Required Skills and Qualifications:
- A minimum of 2 years' experience in call center operations and strong customer service skills.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas simply.
- A Bachelor's degree from a reputable institution.
This is an exciting opportunity to contribute to delivering exceptional customer experiences and grow professionally in a dynamic environment.
What We Offer:- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficiency in using CRM software and other tools.
