
Service Quality Manager
6 days ago
Supporting Our Clients
As a Logistics Customer Support Executive, you will play a critical role in supporting our clients and delivering exceptional customer service. Your key responsibilities will include:
- Providing Clear Information: Offer customers accurate details about our products and services, ensuring they have the information needed to make informed decisions.
- Addressing Customer Concerns: Respond to customer inquiries, resolve concerns, and provide effective solutions in a timely and professional manner. Focus on resolving issues to the customer's satisfaction.
- Recording & Maintaining Accurate Customer Data: Engage with customers by recording their account details and ensuring all information is updated and accurate in the system, fostering strong customer relationships.
- Building Strong Customer Relationships: Take ownership of customer complaints and concerns, working to resolve them efficiently while maintaining a positive, solution-oriented attitude. Ensure high-quality service delivery in every interaction.
- Enhancing Customer Experience: Provide valuable input and innovative ideas to help improve processes and enhance the customer experience, ensuring continuous satisfaction and loyalty.
- Product & Service Expertise: Stay up-to-date with the company's offerings, enabling you to answer inquiries confidently and offer informed, precise solutions to customers.
What Sets Us Apart
- Competitive Salary: Enjoy a competitive salary based on performance and dedication.
- Generous Benefits Package: Take advantage of our generous annual leave policy and other employee benefits designed to support your well-being.
- Paid Training Period: Benefit from a paid training session with refreshments provided, ensuring you're well-equipped to excel in your role.
- Career Growth Opportunities: ABS INTERNATIONAL is committed to nurturing talent and offering numerous opportunities for career advancement within a thriving organization.
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