Credit Recovery Professional

23 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Role Summary

This role involves overseeing and coordinating recovery activities through allocated accounts. You will be responsible for ensuring that monthly targets are achieved, adhering to regulatory guidelines and KPIs, and maintaining service standards at an agreed level.

Main Tasks and Responsibilities
  1. Recovery Activity Management: Manage and coordinate recovery activities through allocated accounts, ensuring timely achievement of monthly targets.
  2. Regulatory Compliance: Ensure compliance with Regulatory/Fair Debt Collection Guidelines and KPIs.
  3. Communication: Ensure all communication is carried out through recorded lines; Q-cards are maintained where required.
  4. Escalation Matrix: Ensure customer complaints and queries are properly addressed or routed to the supervisor using the escalation matrix.
  5. Process Improvement: Identify potential process/service enhancements for continuous improvement.
Key Skills and Qualifications
  • Candidate Profile: We are seeking an experienced professional with excellent communication and problem-solving skills.
  • Skills and Qualifications: The ideal candidate will possess strong analytical and organizational skills, with the ability to work under pressure.
  • Competitive Salary: In addition to a competitive salary, we offer a range of benefits, including professional development opportunities.


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