
Assistant Operations Manager
6 days ago
About Sukoon:
">Sukoon aims to deliver exceptional customer experiences through innovative solutions and strategic partnerships.
">Job Overview:
">This role is responsible for supervising a team of workers engaged in order fulfillment.
">Key Responsibilities:
">- Lead a team of workers to achieve efficient order fulfillment.
- Oversee the recruitment and induction process of new employees.
- Communicate customer queries and market insights to management.
- Analyze trends and seasonal usage patterns of our services.
- Handle customer complaints and queries effectively.
- Coordinate with workers, delegate tasks, and monitor progress.
- Supervise the team of workers, address their queries, and provide guidance.
- Visit the field when required to ensure operational efficiency and customer satisfaction.
- Provide exceptional customer service by handling on-site customer dealings and resolving issues promptly.
- Prepare accurate estimates for received orders and share any relevant insights or concerns with management.
- Perform other operational tasks as necessary.
Requirements:
">This is a full-time position requiring strong technical and communication skills.
">- Demonstrate expertise in Microsoft Office applications, particularly Excel.
- Exhibit sound technical skills to navigate complex systems and data analysis.
- Communicate effectively in English and Urdu, with excellent verbal skills to engage with customers and colleagues.
- Develop negotiation strategies to drive successful outcomes.
- Cultivate stress tolerance, problem-solving abilities, and strong listening skills to thrive in a fast-paced environment.
- Apply effective customer management techniques to build strong relationships and drive customer satisfaction.
What We Offer:
">We offer a competitive salary and benefits package.
">EEO Employer:
">Sukoon is an equal opportunities employer.
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