
Sales and Store Operations Manager
3 days ago
We are seeking a seasoned Sales and Store Operations Manager to manage our retail operations team at Highly Keen.
About the Position:- Develop sales strategies by considering sales forecasts, previous year's sales data, and top management's goals.
- Drive sales growth across shopping centers and bakeries through effective leadership and report creation.
- Oversee the performance of store managers and their teams at shopping centers and bakeries, ensuring efficient operational functioning.
- Maintain high customer satisfaction levels at all retail stores by reducing dissatisfaction incidents and organizing mystery shopping.
- Purchase products based on demand to avoid overstocking and understocking.
- Manage procurement-related administrative tasks as needed.
- Regularly monitor warehouse operations by reviewing weekly stock reports and conducting audits.
- Conduct quarterly meetings to set, review, and revise performance standards and KRAs for direct reportees.
- Perform regular performance evaluations of immediate staff.
- Develop staff through formal and informal coaching, counseling, and mentoring sessions.
- Plan for succession by identifying potential successors for key roles.
- Achievement and results orientation.
- Retail operations expertise.
- Strategic and analytical thinking.
- Leadership and development skills.
- Strong interpersonal and communication skills.
- Ability to hold oneself and others accountable.
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