Technical Operations Leader

3 days ago

Islamabad, Islamabad, Pakistan beBeeDirector Full time 6,000,000 - 8,000,000
Job Title: Director Operations

The ideal candidate will have a proven track record of leading high-performing teams and driving business growth through strategic initiatives. In this role, you will be responsible for coordinating daily operations, managing vendor relationships, and developing policies and procedures to ensure efficient technical operation.

Key Responsibilities:
  • Coordinate the daily operation of the Engineering Department in an international matrix organisation.
  • Serve as single point of contact for all problems in the Field Operations environment; aggressively pursues root causes for service failures and communicates regularly to the Country Manager and the VP Operations.
  • Assist with new site turn up and development. Tasks may include resource planning, cost estimates, and adherence to set deliverables.
  • Establish and maintain strong vendor relationships with local providers.
  • Develop or assist in the development and implementation of policies and procedures to ensure efficient and safe technical operation of the department.
  • Manage and execute against the local engineering budget.
  • Ensure compliance with accepted maintenance procedures and policies.
  • Ensure compliance with written operating plans and procedures, company policies, labour laws, and European Union rules and regulations, and Hazardous Materials.
  • Manage 24x7x365 support teams, schedule on-call rotation, assign truck-rolls, handle task assignment and projects.
  • Recruit, manage, and develop the field operations team.
  • Provide second-level support for customer complaints, suggestions, and concerns.
  • Provide technical training to other departments as requested.
  • Manage staff aspirations and motivations in a rapidly evolving structure.
  • Ensure regulatory compliance, spectrum management, and timely ComReg reporting.
  • Monitor Industry and country technical developments, relations, and compliance meetings.
  • Resolve high-end customer and technical complex queries.
  • Provide local company technology leadership, presentations, and education.
  • Coordinate implementation of new technologies including wireless, network performance, and reliability improvements.
  • Oversee daily network performance and administration of Volume Control and other performance maintenance tools.
Requirements:
  • Must have minimum of 3 years people management experience and demonstrated ability to organize and motivate a staff of engineers and field technicians.
  • 7+ years of industry experience in a field tech capacity.
  • Familiarity with telecommunications testing methods, procedures, and equipment.
  • Prior program management experience in the technology sector and wireless industry.
  • Prior experience successfully managing external customer/partner relationships.
  • Knowledge of the technical aspects of wireless networks technologies and standards.
  • Proven success in implementing cross-functional initiatives requiring support and buy-in from all levels within various organizations.
  • Inventory management experience.
  • Ability to deliver results in cross-functional, matrixed environment.
  • Strong working knowledge of MS Office platform and PC's.
  • Experience with conflict resolution and employee relations in a professional business environment.
  • Resourceful and creative problem-solving experience.
  • Proactive and detail-oriented.
  • Strong aptitude for creativity.
  • Excellent written and verbal communication skills/presentation skills.
  • Bachelor's degree in engineering or similar technical degree.

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