Leadership Role

16 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a qualified candidate for a leadership role that involves supervising a team of call center representatives.

The ideal candidate should have a bachelor's degree in a relevant field or equivalent experience, as well as strong leadership and communication skills.

Key Responsibilities:

  1. Supervise a team of call center representatives to ensure high quality customer service.
  2. Maintain accurate records of team performance and provide regular feedback.
  3. Collaborate with team members to develop strategies for improving efficiency and productivity.
  4. Provide guidance and support to new team members during their onboarding process.
  5. Participate in ongoing training and development to enhance leadership skills.

Requirements:

  1. Minimum 2 years of experience in a call center environment.
  2. Strong leadership and communication skills.
  3. Ability to multitask and prioritize tasks in a fast-paced environment.
  4. Proficiency in Microsoft Office and call center software.
  5. Problem-solving and conflict resolution skills.


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