
Live Chat and Technical Support Representative
1 week ago
Job Description:
We are looking for an experienced Technical Support Specialist who can provide top-notch customer service through live chat and email. The ideal candidate will have a proven track record of resolving complex technical issues and delivering exceptional customer experiences.
The successful candidate will be responsible for handling inbound customer chats and emails, troubleshooting technical issues, and guiding customers with clear instructions or solutions.
Responsibilities:- Deliver timely, courteous, and professional support to customers via live chat and email.
- Troubleshoot complex technical issues and provide effective solutions.
- Respond to customer inquiries regarding product features, usage, or account concerns.
- Follow up proactively with customers to ensure their issues are fully resolved and satisfaction is achieved.
- Collaborate with other departments (technical, product, sales) to ensure seamless support.
- Provide feedback to improve live chat workflows, customer interactions, and team performance.
- Stay updated on product features, technical systems, and customer service best practices through ongoing training.
- Proven experience in live chat support or technical customer service.
- Excellent written communication skills and strong problem-solving abilities.
- Familiarity with live chat platforms, customer service software, or ticketing systems.
- Ability to work in a fast-paced environment with rotating shifts, including remote night shifts.
- High attention to detail and ability to prioritize tasks based on customer needs.
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Customer Support Agent – Live Chat
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