Smart Operations Manager

5 days ago


Gujranwala, Punjab, Pakistan Certis Full time

We are a leading security services organisation dedicated to empowering people with innovative ideas and technological capabilities to create a safer, smarter and better world.

At Certis, we strive to provide meaningful work experiences that foster skill growth and career advancement in a close-knit team environment.

Job Description:

The Jewel Operations Manager plays a pivotal role in ensuring the efficient operation of the mall. Key responsibilities include managing the Smart Operations Centre (SOC), overseeing day-to-day operations and coordinating with various functions.

Key Responsibilities:

  • Monitor and respond to alerts in the SOC, ensuring prompt action from operators.
  • Evaluate incidents and direct escalation to relevant departments.
  • Coordinate and manage incidents with multiple stakeholders, including service partners and providers.
  • Establish effective communication among personnel to ensure seamless information exchange.
  • Collect data, identify issues and prepare comprehensive reports using software tools.
  • Document shift occurrences, maintain accurate records and ensure SOC systems function optimally.
  • Collaborate with colleagues to resolve problems and meet service level requirements.

Requirements:

  • Degree or Diploma from a reputable institution.
  • Ability to thrive in fast-paced environments.
  • Strong analytical and problem-solving skills.
  • Self-motivation and dedication to ongoing improvement.
  • Excellent teamwork and initiative.
  • Superior communication skills across all levels.
  • Flexibility in handling rotating shifts.

What You Can Expect:

  • Contribute to award-winning security projects that prioritise safety, reliability and efficiency.
  • Pursue professional development through on-the-job training, formal programs and education support.
  • Participate in community volunteer initiatives.
  • Enjoy a comprehensive remuneration package with performance-based incentives and medical insurance.

Certis is committed to fostering an inclusive and diverse workforce culture supported by our values.



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