Customer Engagement Manager

7 days ago


Gujrat, Punjab, Pakistan beBeeRetention Full time $30,000 - $45,000

About Us ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia enabling them to send money across border in over 100 countries.

Job Summary

We are hiring a Telesales & Retention Officer to join our customer engagement team. The key focus of this role is to retain customers who initiate transaction cancellations and to reach out to users who couldn't complete their transactions, helping them complete the process. This is a target-driven calling role that requires excellent communication and persuasion skills.

Key Responsibilities:
  • Call customers who are cancelling transactions and convince them to proceed
  • Follow up with users who faced issues or dropped off during the transaction process
  • Record feedback and update the CRM with all customer interactions
  • Collaborate closely with internal teams to resolve technical and service-related issues
  • Achieve assigned targets
Requirements:
  • 1–2 years of experience in telesales, retention, or customer support
  • Excellent verbal communication and listening skills
  • Confident in handling objections and providing solutions
  • Understanding of digital payments or the remittance industry is a plus
Benefits:
  • Competitive Base Salary
  • Attractive Commission Structure
  • Team Bonuses
  • A collaborative work environment with growth potential
Seniority level
  • Mid-Senior level
Employment type
  • Full-time

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.



  • Gujrat, Punjab, Pakistan beBeeEngagement Full time

    Customer Engagement ManagerThe role of the Customer Engagement Manager plays a pivotal part in enhancing our customer engagement across all customer touch points. This position is heavily focused on complaint management, real-time issue resolution, and strengthening our social & professional networks repute management.This person contributes significantly to...


  • Gujrat, Punjab, Pakistan beBeeEmployment Full time

    Employee Experience ManagerAs an Employee Experience Manager, you will play a pivotal role in creating and maintaining a positive, engaging, and productive work environment. This position includes enhancing employee satisfaction, promoting company culture, implementing initiatives to improve overall employee experience, and managing total rewards...


  • Gujrat, Punjab, Pakistan beBeeCustomer Full time

    Select how often (in days) to receive an alert:Higher Education AdviserLocation:Gujrat, PKRequisition ID: 3378About the RoleThe role of the Higher Education Adviser is to provide expert guidance and support to international students in finding the most suitable institutions for their academic and career aspirations.This includes providing students with...

  • Education Counsellor

    4 weeks ago


    Gujrat, Punjab, Pakistan IDP International Education Specialists Full time

    Select how often (in days) to receive an alert:Education Counsellor - UK and IrelandLocation:Gujrat, PKRequisition ID: 3378About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An...

  • Restaurant Manager

    5 days ago


    Gujrat, Punjab, Pakistan Abroad Work Full time

    Restaurant Manager vacancy in Gujrat, PakistanWe are seeking a highly motivated and experienced Restaurant Manager to join our team for a seasonal position in Gujrat, Pakistan. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant and ensuring exceptional customer service. This is an excellent opportunity for...

  • Territory Manager

    2 weeks ago


    Gujrat, Punjab, Pakistan Fine Daily Full time

    Company DescriptionAt Fine Daily, our ambition is to make every day healthier and happier. Founded in 1975, we have a proud legacy of trust and a strong customer base. From our humble beginnings with mosquito-killing mats, we have grown into the iconic flagship brand Kingtox and expanded our range of products. We strive to elevate the success of our brands...

  • Bakery Manager

    2 weeks ago


    Gujrat, Punjab, Pakistan Ajwa Bakers & Restaurant Full time

    Job DescriptionAjwa Bakers & Restaurant is a well-established food brand with 15 branches across Punjab and a central head office and production facility in Kharian. We specialize in high-quality bakery items and restaurant services, offering a wide variety of freshly baked goods and diverse cuisines. With a focus on hygiene, consistency, and customer...

  • Office manager

    7 days ago


    Gujrat, Punjab, Pakistan Abroad Work Full time

    Office Manager Vacancy in Gujrat, PakistanPart-time Office ManagerWe are seeking a highly organized and motivated individual to join our team as a Part-time Office Manager in Gujrat. As the Office Manager, you will be responsible for managing the day-to-day operations of our office, including administrative tasks, scheduling, and customer service. This is a...

  • SEO Specialist

    2 weeks ago


    Gujrat, Punjab, Pakistan Basalt Dynamics Full time

    SEO Specialist / Digital Marketing SpecialistWe are seeking a talented and experienced SEO and Digital Marketing Specialist to join our marketing team. The ideal candidate will be responsible for improving our and our client's online visibility, driving website traffic, and optimizing our digital marketing efforts to achieve business goals.Key...

  • Education Counsellor

    2 weeks ago


    Gujrat, Punjab, Pakistan IDP Education Ltd Full time

    Join to apply for the Education Counsellor - UK and Ireland role at IDP Education LtdContinue with Google Continue with GoogleJoin to apply for the Education Counsellor - UK and Ireland role at IDP Education LtdAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through...