
Ecommerce Platform Manager
1 day ago
Job Summary:
- This role involves managing our online sales channels and ensuring seamless operations across multiple e-commerce platforms.
- The ideal candidate will have hands-on experience setting up and launching stores on multiple marketplaces, including Shopify, Amazon, and Etsy.
Main Responsibilities:
- Platform Setup & Configuration
- Set up and configure new stores on multiple marketplaces.
- Customize themes and set up payment/shipping options.
- Order Processing & Fulfillment
- Manage end-to-end order processing across all platforms.
- Coordinate with suppliers and logistics partners for smooth fulfillment.
- Customer Service & Support
- Provide multi-channel customer support via email, chat, social media, and marketplace messaging.
- Monitor and respond to customer reviews and feedback.
- Sales & Marketing Strategies
- Optimize product listings for higher conversions using SEO, keywords, images, and descriptions.
- Run promotions, discounts, and marketplace-specific campaigns.
- Inventory & Stock Management
- Forecast demand and ensure stock availability across all platforms.
- Use inventory management tools to sync stock levels.
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