IT Technical Support Professional

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Title: IT Systems Support SpecialistJob Description:We are seeking an experienced IT Systems Support Specialist to join our team. As a key member of our support team, you will be responsible for providing essential IT support services to staff, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.Key Responsibilities:Provide tier one technical support to end-users via phone, email, or in person.Install, modify, and perform minor repairs on computer hardware and software systems.Monitor hardware, software, and system performance metrics to ensure optimal operation.Log and resolve service tickets in a timely manner according to Service Level Agreements (SLAs).User Consultation & Training:Consult with users to determine appropriate hardware and software needs and assist in placing orders.Train users on new software, either in person or through a variety of tutorial channels, often in collaboration with the technical team.System & Asset Management:Maintain IT asset inventories, keeping track of the lifecycle of all IT equipment.Set up and manage user accounts, mailboxes, and IT peripherals such as printers.Arrange and set up conference calls and meeting rooms as needed.Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.Remote Support:Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.Documentation & Process Improvement:Develop and maintain technical documentation for IT procedures, projects, and processes.Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention.Qualifications & Skills:This role requires a minimum of 1 year of experience in IT service support or a related field.Bachelor's degree in Computer Science or a related field is preferred.Strong problem-solving skills with attention to detail.Excellent communication skills, both verbal and written.Ability to work independently and as part of a team.Familiarity with remote support tools and techniques.About This Role:This is a full-time position with competitive compensation and benefits package.The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.What We Offer:A dynamic and supportive work environment.Ongoing training and professional development opportunities.A comprehensive benefits package.Competitive salary and bonus structure.

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