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13 hours ago
Job Title: Technical Support Specialist
We are seeking a skilled Helpdesk Technician to provide technical assistance during night shifts as part of our IT Tech Support team.
Responsibilities:- Technical Assistance: Respond to technical inquiries via phone, chat, or other communication channels.
- Issue Resolution: Resolve hardware and software issues for clients remotely, utilizing strong analytical skills to troubleshoot problems efficiently.
- Network Connectivity: Diagnose and troubleshoot network connectivity problems to ensure seamless communication between systems.
- Documentation: Maintain accurate records of all technical support interactions and resolutions, ensuring transparency and accountability.
- Experience: Minimum 2 years of experience in a Helpdesk Technician role, with a proven track record of delivering exceptional results.
- Operating System Knowledge: Strong understanding of Windows and Mac operating systems, including proficiency in troubleshooting hardware and software issues.
- Skillset: Excellent communication and customer service skills, with the ability to articulate complex technical information in a clear and concise manner.
About Our Team: We are dedicated to delivering innovative solutions that drive business success.
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