Technical Support Specialist

13 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Technical Support Specialist

We are seeking a skilled Helpdesk Technician to provide technical assistance during night shifts as part of our IT Tech Support team.

Responsibilities:
  1. Technical Assistance: Respond to technical inquiries via phone, chat, or other communication channels.
  2. Issue Resolution: Resolve hardware and software issues for clients remotely, utilizing strong analytical skills to troubleshoot problems efficiently.
  3. Network Connectivity: Diagnose and troubleshoot network connectivity problems to ensure seamless communication between systems.
  4. Documentation: Maintain accurate records of all technical support interactions and resolutions, ensuring transparency and accountability.
Requirements:
  1. Experience: Minimum 2 years of experience in a Helpdesk Technician role, with a proven track record of delivering exceptional results.
  2. Operating System Knowledge: Strong understanding of Windows and Mac operating systems, including proficiency in troubleshooting hardware and software issues.
  3. Skillset: Excellent communication and customer service skills, with the ability to articulate complex technical information in a clear and concise manner.

About Our Team: We are dedicated to delivering innovative solutions that drive business success.



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