Flight Booking Specialist

1 day ago

Hyderabad City Taluka, Pakistan beBeeTicketing Full time 900,000 - 1,200,000
Ticketing and Airfare Specialist Role

As a skilled ticketing professional, you will be responsible for creating new flight bookings on various systems, identifying cost-effective airfares, and providing exceptional customer support via online chat.

  • Key Responsibilities:
  • Create new flight bookings on multiple systems, ensuring adaptability to diverse platforms and proficiency in securing optimal fares and itineraries.
  • Employ expert geographical knowledge to identify cost-effective airfares and leverage tools such as fare construction software for optimal results.
  • Execute manual reissues and manage refund procedures with precision, ensuring compliance with industry standards.
  • Demonstrate exceptional typing speed and communication skills to assist customers via online chat, providing timely and accurate support.
  • Proactively manage queues, liaise with airlines, and coordinate schedule changes to optimize travel arrangements for clients.
  • Navigate between different Passenger Name Record (PNR) Control Centers seamlessly to accommodate varied client needs and preferences.
  • Apply advanced knowledge of ticketing procedures, including adding promo codes, ensuring correct commission levels, and following ticketing instructions meticulously.
  • Utilize a customer-oriented approach to create offline bookings and follow up with passengers for confirmation.
  • Investigate and mitigate fraudulent bookings, ensuring the integrity of transactions and protecting the interests of both clients and the company.
Qualifications:
  • Extensive hands-on experience in ticketing and fare construction within the travel industry.
  • Proficiency in multiple software applications, including Sabre and fare construction software.
  • Strong understanding of airline operations, geographical nuances, and industry best practices.
  • Exceptional communication skills for efficient customer support via online chat, email, and phone.
  • Proven ability to manage queues, liaise with airlines, and adapt to shifting priorities in a fast-paced environment.
  • Previous experience working with online travel agencies and diverse airline portals is preferred.
  • Demonstrated ability to navigate between different PNR Control Centers and manage ticketing procedures with precision.
  • Exemplary customer-oriented approach to ensure client satisfaction and retention.
  • Knowledge of fraud investigation procedures and expertise in managing additional services for bookings.

As a valued member of our team, you will have the opportunity to work in a dynamic environment that encourages creativity and collaboration. We offer opportunities for professional growth and development.

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