Account Management Expert

6 days ago


Islamabad, Islamabad, Pakistan Infovibes Full time
Calling Agent Role
The Calling Agent is a critical role within Infovibes, responsible for delivering exceptional customer service and support to our Clients. As a Calling Agent, you will handle incoming and outgoing calls, address Client concerns, and maintain detailed records of interactions.

Responsibilities:
  • Handle all incoming and outgoing calls in a professional and timely manner.
  • Listen attentively to Client concerns, providing accurate information and assistance.
  • Maintain detailed records of all interactions with Clients, tracking and reporting on key performance indicators.

Requirements:
  • Bachelor's degree or equivalent experience.
  • A minimum of 1 year experience as a calling agent or in a similar customer service role.
  • Excellent communication and interpersonal skills.


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