Process Improvement Expert
18 hours ago
We are seeking a seasoned Process Improvement Expert to join our team in Pakistan. As a Process Improvement Expert, you will lead efforts to improve the operational efficiency and effectiveness of processes and systems.
Main Responsibilities
- Lead efforts to improve the operational efficiency and effectiveness of processes and systems.
- Implement process improvements to increase the consistency of systems and processes.
Business Enablement
- Support Relationship Managers (RM's) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters.
- Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings, and other channel related issues.
Qualifications
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
- Ability to positively engage and build rapport with clients.
- Strong writing and presenting skills in English.
- Problem solver; looks for solutions and finds ways to progress despite blockages.
- Clear understanding of the client needs being serviced.
- Ability to work independently without direct supervision and cope with pressures from tight deadlines.
- A team player with good interpersonal skills.
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