Compliance Resolution Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Complaint Resolution Specialist

We are seeking a highly skilled CA/ACMA or ACCA/MBA professional with at least 4-6 years of experience. The ideal candidate will have a deep understanding of the regulatory framework and be able to manage complaints effectively.

Responsibilities
  1. Manage responses to consumer complaints from OGRA, ensuring adherence to standard rules and regulations.
  2. Evaluate PUG complaints and take necessary actions to resolve them in accordance with standard rules and regulations.
  3. Analyze gas theft claims, obtain relevant documents, and ensure compliance with OGRA's approved procedures.
  4. Oversee the provision of evidence to justify billings and prepare responses for OGRA.
  5. Collaborate in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
  6. Ensure departments provide relevant feedback and case files are stored for future reference.
  7. Develop measures to enhance the structure for complaints resolution and complaint management.
  8. Verify that regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.
  9. Provide timely periodic status updates to complainants, respondents, and higher management/board as appropriate in ongoing case resolution processes.


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