IT Service Expert

6 days ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan Insignia Software Full time
About the Role

We are seeking a skilled technical support professional to join our Insignia Software team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and troubleshooting user issues.

The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of library management systems and technical support principles.

Responsibilities
  1. Respond to customer inquiries via phone and email
  2. Conduct thorough analysis of user issues and implement effective solutions
  3. Collaborate with product development team to identify areas for improvement
  4. Develop and maintain knowledgebase articles and release notes

Qualifications

  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years of experience in technical support or library management system

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment


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