Senior Technical Support Engineer

24 hours ago


Sahiwal, Punjab, Pakistan beBeeTechnical Full time $80,000 - $100,000
Job Overview

Motive is a platform that empowers the people who run physical operations with tools to make their work safer, more productive, and profitable. The company has developed a solution that gives complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.


Key Responsibilities
  • Provide leadership and mentoring to technical support teams.
  • Collaborate with engineering teams to identify and address technical issues.
  • Drive continuous improvement in the technical support process.
  • Responsible for creating and maintaining technical documentation.
  • Participate in on-call rotations to provide 24/7 support.

Role Summary

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for products and services. As an L4 support engineer, they are the go-to individual for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.


Benefits

This role offers a chance to work on a high-growth team, drive continuous improvement, and participate in on-call rotations. It requires strong leadership and mentoring skills, as well as collaboration with engineering teams.



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