
Help Desk Technician
2 days ago
Help Desk Technician
Job Overview
We are seeking an experienced Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for resolving technical issues and providing exceptional customer support.
Main Responsibilities
- Respond to and resolve technical inquiries from customers via phone, email, and live chat.
- Document and track technical support requests on our ticketing system, ensuring accurate categorization and escalation.
- Maintain and update technical support resources, including FAQs, troubleshooting guides, and knowledge base articles.
- Develop automated workflows and integrations using no-code tools like Zapier and Pabbly.
- Collaborate with cross-functional teams to troubleshoot complex technical issues and provide feedback on new features.
- Assist with customer onboarding and training.
- Analyze recurring issues and recommend solutions to reduce support volume.
- Present customer insights and feedback to inform product improvements.
Required Skills
- Bachelor's degree in Computer Science or related field.
- 2-3 years of experience in technical support or software development.
- Proficiency in ticketing systems like Freshdesk or Zendesk.
- Familiarity with productivity tools like Slack and Google Sheets.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving skills.
-
Help Desk Support Officer
3 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob OverviewThe Help Desk Coordinator will be responsible for managing inquiries related to two landmark laws in Pakistan, providing timely and accurate assistance to those who need it.
-
Help Desk Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeHelp Desk SpecialistWe are seeking a Help Desk Specialist to join our team. This individual will be responsible for providing exceptional customer support and ensuring timely resolution of customer issues. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong willingness to learn and...
-
Help Desk Technician
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeIT Technical Support PositionWe are looking for an individual to join our team as an IT Technical Support staff member. The successful candidate will be responsible for providing technical support services to our customers.The role involves assisting with administrative tasks, managing correspondence, organizing documents, and participating in various...
-
Help Desk Technician
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Service and Technical Support SpecialistWe are seeking a highly organized and detail-oriented Customer Service and Technical Support Specialist to join our team. The ideal candidate will have excellent customer service skills, as well as experience in providing technical support to clients.Responsibilities:Provide exceptional customer service to...
-
Elevator Technician
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking a skilled Elevator Technician to install and maintain elevators in various commercial and residential buildings. As an Elevator Technician, you will be responsible for ensuring that elevators are safe and functional for use.Key Responsibilities:Install and maintain elevators in accordance with industry standardsRead and interpret blueprints to...
-
Front Desk Officer
3 weeks ago
Karachi, Sindh, Pakistan CROSSBORDER MIGRATIONS PVT LIMITED Full timeGet AI-powered advice on this job and more exclusive features.At Crossborder Migrations, we are a leading provider of Study Abroad & immigration services, ensuring a seamless and successful immigration journey for our clients. Our expert team tailors every step to the unique needs of individuals, staying current with the latest regulations to provide...
-
Intercom Systems Technician
3 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeA key role in our organization is available for a CCTV & Intercom Technician/Installer who can manage all aspects of CCTV cameras and intercom systems.Key Responsibilities:This position involves the installation and maintenance of CCTV cameras, as well as providing technical support and electrical works know-how. The ideal candidate must be able to work...
-
Senior IT Infrastructure Specialist
3 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob DescriptionTechnical and Analytical ExpertiseNetwork Installation and MaintenanceWe are seeking a skilled Sr. Network Engineer to join our team. This individual will be responsible for installing, supporting, and maintaining new server hardware and software infrastructure.The successful candidate will also manage email, anti-spam, and virus protection;...
-
Help Desk Officer
2 weeks ago
Karachi, Sindh, Pakistan Infoempregos Full timeJob Description:Answer all the National/ International calls on daily in a politely and professional manner. Meet and greet all visitors and follow the protocols.We offer an excellent opportunity for candidates with no experience who are willing to learn and develop in a corporate environment.Requirements:Interest in learning and growing professionally.Good...
-
Help Desk Engineer
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: IT Support EngineerDUTIES AND RESPONSIBILITIESThe IT Support Engineer will be responsible for providing technical support and maintenance services for computer systems, hardware, and software. This includes:Technical SupportProviding technical assistance to users via phone, email, or in-person.Resolving technical issues related to hardware,...